At Epicare International Inc., our priority is to ensure that you are provided with the best quality as we go through stringent checks. However, if you are not satisfied with your purchase, you can return your product in its original packaging. We provide a broad 30 days returns exchanges policy on all our products. All that you have to do is:
- Mail the item back in its original packaging.
- Include a copy of TD Bank receipt of your purchase transaction.
- Email or phone us to let us know that you would like to return or exchange the product.
- You will be provided with a (RMA) return merchandise authorization.
- Send the package back to us and we will either exchange the product or return your money.
We want our customers to have a pleasant experience with us as we understand that your satisfaction is our success. We pride ourselves in providing a great experience for you and will make every effort to ensure that you remain 100% satisfied with our products.
Our contact information is given below:
- We want you to be happy with your purchase.
- Every purchase on this website is protected by our 30 days return policy from the date of your purchase.
- If you would like to return or exchange an online order, please contact us to obtain a (RMA) return merchandise authorization.
- Please return items in their original packaging and include a copy of TD Bank receipt.
- We will not be able to process your returns exchanges without (RMA) return merchandise authorization.
- Shipping charges are not refundable.
- TD usage fees are not refundable.